I'm one of the first 500 backers. What do I need to know about the free resoling offer?
Awesome! Thanks for being one of our first supporters. Resoling is FREE to the first 500 backers within the first FIVE years. This is a $100 value and is only available for the Luxury and Essential Collections. Have questions? Shoot us an email at [email protected] and we’ll get back to you.
Last updated: May 23, 2017 11:49
I require a wider option for my shoes?
We can offer wide width (ONLY 2E) in Blake Collection and Goodyear Essential collection.
The delivery for wide width will only take place in September 2017.
Customer just need complete their survey with size selection (any optional shoe adds would have to be from Blake and Goodyear Essential collection for wide width) and email us requesting for 2E width at [email protected]
Last updated: July 05, 2017 12:44
I’m one of the first 500 backers. What do I need to know about the free resoling offer?
Awesome! Thanks for being one of our first supporters. Resoling is FREE to the first 500 backers within the first FIVE years. This is a $100 value and is only available for the Luxury and Essential Collections. Have questions? Shoot us an email at [email protected] and we’ll get back to you. Last updated: Tue, May 23 2017 2:49 pm EDT
Current Estimated Shipping Date: July 2017
There were delays receiving t-shirts and CD's. All shipment will begin to ship on July 31st and will be complete before Aug 20th.
Last Updated At: 07/26/17What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.